Account & Login
I forgot my password
There is a 'Forgot Password' link on the login screen. When you click on this link, you can enter your e-mail address and you will receive an e-mail with which you can reset your password.
Please contact us if you continue to have problems logging in.
Please contact us if you continue to have problems logging in.
Why can't I log in?
There are a number of reasons:
- You don’t have an account for this webshop. Your shop account is linked to your BBA Pumps customer account. Do you have a BBA Pumps customer account? Contact us to request a webshop account.
- You forgot your password. There is a 'Forgot Password' link on the login screen. When you click on this link, you can enter your e-mail address and you will receive an e-mail with which you can reset your password.
- You forgot your email address / user name. Contact us for your credentials.
How do I request a shop account?
Your shop account is linked to your BBA Pumps customer account. You cannot register as a customer through this site.
Contact us to request a customer and/or shop account.
Contact us to request a customer and/or shop account.
Do I have to enter my e-mail and password every time?
Nope, place a checkmark at ‘Remember me’ next to the login button. You are now automatically logged in on your next visit.
Why must my password be so complicated?
It is critically important to have a secure and unique password.
Password strength is a numerically expressed measure of the effectiveness of a password against guessing or brute-force attacks. The strength of a password is a function of length, complexity, and unpredictability.
Different algorithms are used to verify password strength. The higher password strength score, the higher requirements to the password, and thus the more secure it will be.
This website only allows password strengths or
3 or 4:
3 - Good - moderate protection from offline slow-hash scenario.
4 - Great - strong protection from offline slow-hash scenario.
Offline attack against the "slow" hash - This scenario presumes that someone got an access to your password, which was not stored in plain text, but was "hashed", and an attacker tries to break your password offline. Slow-hash means that amount of guesses an attacker can try per second is lower (around 10,000 guesses per second) than if fast-hashing was used (around one billion to one trillion guesses per second).
Password strength depends on different factors and is estimated based on:
Password strength is a numerically expressed measure of the effectiveness of a password against guessing or brute-force attacks. The strength of a password is a function of length, complexity, and unpredictability.
Different algorithms are used to verify password strength. The higher password strength score, the higher requirements to the password, and thus the more secure it will be.
This website only allows password strengths or
3 or 4:
3 - Good - moderate protection from offline slow-hash scenario.
4 - Great - strong protection from offline slow-hash scenario.
Offline attack against the "slow" hash - This scenario presumes that someone got an access to your password, which was not stored in plain text, but was "hashed", and an attacker tries to break your password offline. Slow-hash means that amount of guesses an attacker can try per second is lower (around 10,000 guesses per second) than if fast-hashing was used (around one billion to one trillion guesses per second).
Password strength depends on different factors and is estimated based on:
- commonly used passwords, like "password", "admin", etc.
- names and surnames, like "Mary", "Peter", "Smith", etc.
- popular words and common patterns, for example from movies
- dates, like "29062018"
- repeats, like "aaaaaaaa", "1111111", etc.
- sequences, like "abcdefgh", "0123456789", "6789012345", etc.
- keyboard patterns, like "qwertyuiop", "asdfghjkl", etc.
- inverted words, for example, "drwossap" can be inverted to "password"
- L33T (Leet) - replacing alphabet letters with numbers or symbols, like P@$$w0rd, @dmin, etc.
General Terms and Conditions about registered customers on the website:
5. Registered customers on the website
1. If the Other party requests an account with BBA Pumps via the website, BBA Pumps will provide the Other party with a username and password after verification and approval. This data is strictly confidential and is intended solely to be used by the user concerned who has registered.
2. The Other party guarantees that the user concerned is authorised to place orders on behalf of the Other party.
3. The Other party shall ensure that the user shall use the username and password in strict confidence and shall not pass them on to third parties. BBA Pumps may assume that when a user logs on under the username and password, it is the authorised user of the Other party.
4. As soon as the Other party knows or has reason to suspect that the username and password have been misused or have come into the possession of unauthorised persons, the Other party will inform BBA Pumps immediately, without prejudice to the Other party’s own obligation to take effective measures immediately.
1. If the Other party requests an account with BBA Pumps via the website, BBA Pumps will provide the Other party with a username and password after verification and approval. This data is strictly confidential and is intended solely to be used by the user concerned who has registered.
2. The Other party guarantees that the user concerned is authorised to place orders on behalf of the Other party.
3. The Other party shall ensure that the user shall use the username and password in strict confidence and shall not pass them on to third parties. BBA Pumps may assume that when a user logs on under the username and password, it is the authorised user of the Other party.
4. As soon as the Other party knows or has reason to suspect that the username and password have been misused or have come into the possession of unauthorised persons, the Other party will inform BBA Pumps immediately, without prejudice to the Other party’s own obligation to take effective measures immediately.